Our Guarantee: Your complete satisfaction is guaranteed. Every gift arrangement we ship is warranted to have the look and value represented on our site. If you or your gift recipient are not completely satisfied with the quality of the delivered product or if it was damaged in transit, it will be replaced. In some cases,we will offer a partial credit or full refund. If a full refund is demanded, we may at our discretion, ask that the item be returned.

Returns: All products are covered by our guarantee and will be replaced or refunded if they arrive damaged. (We reserve the right to have the gift inspected by the carrier.) Due to the perishable nature of our gift selections, please do not return the item. If the gift you received does not meet your expectations, please report it within three (3) business days of receipt for a replacement or a complete refund.

Claims for credit, due to incorrect address information will not be honored. Furthermore, customers will incur any additional fees charged by the carrier for address corrections.

A complete shipping address includes:

Recipient\’s first and last name
Company address (if applicable)
Street name and number
Floor- Suite – or Apartment number
Accurate zip code
Recipient\’s telephone number

Late-Delivery: A limited guarantee is implied for all 2-day and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:

Acts of God (includes weather),
An act of war
Ground shipments (arrival dates are estimated)
High seasonal shipping volume (such as Christmas)

Substitutions: We offer a wide variety of fresh and seasonal products. At times, Mother Nature can be unpredictable. If due to crop failure or poor weather conditions a particular flower, plant, or color choice is not available, we reserve the right to substitute with another fresh selection of equal or greater value. At times, certain gift basket components may become unavailable or discontinued. As with fresh products, we reserve the right to make substitutions with items of equal or greater value.

Shipping Policy: We offer numerous shipping options.

UPS Ground
Over-night
Second Day Air
Express 2-3 day
Currently, gift baskets are the only items that can be shipped UPS Ground or Express. Arrival dates for ground shipping are estimated and depending upon the destination will vary between 2-5 business days. Weekends and Holidays are not counted when determining the number of days in transit. If a specific arrival date is required, we suggest either overnight or 2-day. To insure freshness, cut flowers must be shipped Over-night. A special reduced rate for all fresh flower shipments is offered. All other gift selections are shipped Second Day or Over-night.

Orders placed by 11:30AM EST are shipped out the same day. Orders placed after 11:30AM EST are shipped the next business day. For example, if you place an order after 11:30AM on Friday, that order would not ship until the following Monday. We also have many items available for "Gift Emergencies" that will ship or deliver the same day if the order is placed by 1PM EST M-F excluding holidays. If you have questions about shipping, please call us toll free 866-989-GIFT.

We are unable to ship to the following destinations:

P.O. Box (a physical address is required)
APO / FPO (military addresses)
Alaska & Hawaii
Internationally
Also, state agricultural restrictions in Arizona and California prevent shipping certain plant material.

Hospitals: We ship some items via UPS to hospitals. However, we recommend that you send the gift to home address and a family member brings the gift to the hospital whenever possible. For those items available for shipping to Hospitals the following policy applies. For delivery to hospitals, please contact the hospital to get the address for the delivery. We would need room number, Hospital name, and physical address for UPS deliveries. If a gift has not been delivered or the mail room fails to deliver the gift before the patient is discharged, the hospital may return the gift to Sugarplum Gifts. If a gift is returned by a hospital, the customer will be contacted for a forwarding address. If the customer requestes a refund for hospital returns, the cost of the shipping will not be refunded.
Delayed Shipping: You may specify a future date for shipping in the comments section of the order so preordered gifts can arrive when you want them to!